Want to find out about the type of work that Accenture people do? Here are just a few case studies that provide some insight into Accenture projects, including details on the different people who are involved a project team, how they contribute, the skills they bring, and how they work together to deliver the innovative solutions our clients look for. Accenture delivers on Procurement BPO for Deutsche Bank Accenture applied state-of-the-art systems, tools and processes to manage Deutsche Bank’s procure-to-pay process. The outsourcing arrangement began in response to the negative effect that rapid growth had on procurement procedures. The success of the solutions has meant that the financial giant is now well on its way to high performance. Dow Chemical achieves high performance through Application Outsourcing Leading science and technology company Dow Chemicals first formed an alliance with Accenture in 1996 in a ground-breaking co-sourcing arrangement. More than a decade later and after having developed three strategic project and support centers driving high productivity, the effects are visible in overall productivity, project success rate and the company’s bottom line. Staples maintains market lead after transforming supply chain processes Office superstore pioneer Staples aspired to world-class supply chain execution as a differentiator that would help the company to widen its lead over competitors. Accenture helped Staples to define a strategy that went beyond the supply chain, changing processes rather than technology, for higher performance in several areas of company operations. Thomas Cook UK achieves high performance by transforming key business processes Thomas Cook UK required a far-reaching transformation program to address its goals of improved productivity and reduced losses. A 10-year co-sourcing agreement with Accenture has resulted in a single shared service centre that incorporates several functional areas. The net effect is high performance through improved operations, a single business process platform and an adjustment in performance metrics that calls for innovation. Accenture Transforms Citizen Services in New York City Citizens wanting to access municipal services had to navigate more than 4,000 entries in the telephone book—a situation that was unacceptable to Mayor Michael Bloomberg. To make the mayor’s vision of a centralized contact center a reality, Accenture worked with the city to build a unified Citizen Service Center . Today citizens can access services and information simply by dialing 311 any time of the day or night, and receive information in a staggering 171 languages. Accenture helps Ocean Spray juice up performance and efficiency Ocean Spray Cranberries, Inc. is the No. 1 brand of bottled juice beverages in the United States, with 2005 gross sales of $1.4 billion. Formed in 1930, the cooperative is made up of cranberry growers from Massachusetts, Wisconsin, New Jersey, Oregon, Washington, British Columbia, Quebec and other parts of Canada, as well as grapefruit growers from Florida. Team Approach Provides Successful Results for Leading Specialty Retailer Our client is a leading specialty retailer of high quality home furnishings in the United States that operates through stores, catalogs and websites. Growing rapidly, the client wanted to provide better customer service and implement an integrated systems plan that would support and deliver on their long-term profitability and growth strategies. They chose Oracle Retail (formerly Retek) software, which specializes in end-to-end retail solutions. Jason Hagman, an Accenture manager in the consulting workforce, Essah Aripio, a team lead in the services workforce, Stacie Johnson, a senior manager leading the retail consulting team, and Regan Poston, a senior manager leading the development in the U.S. consulting workforce share their experiences on the project.