Capability Maturity Model Integrated (CMMI)
Developed by the Software Engineering Institute at Carnegie Mellon University, CMMI is a rating system that certifies a business's commitment to productivity, performance, cost efficiency and client satisfaction. The Software Engineering Institute has demonstrated that organizations adhering to CMMI standards can enjoy huge benefits such as increased use of key assets, enhanced productivity, reduced development time, lower costs and common processes for organizing work. Accenture organizations, particularly within the Accenture Global Delivery Network, are continuously improving their CMMI accreditation. Find out more.

CMMI ratings come in five levels (one to five, with five being the most excellent). It replaces the Capability Maturity Model (CMM) certification. For more information, visit the Software Engineering Institute.

Career Counselor
Everyone at Accenture is assigned a career counselor. This is someone who works in an area close to one’s own and who can give advice. Career counselors help one plan career steps, discuss any issues and decide how to develop one’s skills. While everyone is in charge of his or her own career (see Best People), career counselors are people that individuals can turn to for career advice and guidance. This is a more formal relationship than the buddy.

Chief Information Officer (CIO)
Organizationally, a CIO oversees a company’s information technology strategy and capability, specifically aligning it with business strategy. Much of Accenture’s work is helping CIOs develop technology strategies and capabilities that will enable business strategy.

Within Accenture, CIO refers to the organization that provides value-based technology solutions and services for Accenture, including developing and maintaining the technology and communications environment.

Client Service Business
Our core consulting and outsourcing businesses. Covering issues from high-level strategic planning to solutions engineering and operations, our client service business integrates management and technology experience to deliver life cycle solutions and bottom-line results to hundreds of organizations around the world.

Client Value Creation
An Accenture core value based on the following principles:

• Aim for client activities that demonstrate exceptional value.
• Understand client expectations from the outset.
• Strive for client activities that meet or exceed client expectations.
• Obtain continuous feedback on progress toward objectives from every level.
• Seek help if you do not feel you are delivering the highest standard of quality.
• Involve a broad range of people in the approach to deliver quality services.
• Request additional resources, if necessary, to help meet quality objectives.
• Protect client-sensitive or confidential information.
  

Communications & High Tech (C&HT)
C&HT is one of Accenture's five distinct operating groups, each of which addresses a particular industry sector. This operating group comprises several industry groups: media and entertainment, high-tech industries and communications specialists.

Communities
Communities are groups of professionals within Accenture structured around special interests. Their aim is to build interpersonal relationships between people interested in specific areas, and provide a forum for sharing knowledge and getting help. Communities are good ways to build your personal network within Accenture.

Competitive Rewards
The total rewards package used by Accenture to attract and retain the best people through fair and equitable compensation and promotion practices. The goal is to create a true meritocracy that directly links performance and compensation.

Consultant
Accenture employees at this level develop stronger supervisory skills while enhancing their core competencies and ability to solve problems. Consulting Accenture's Consulting workforce lies at the heart of its ability to innovate and deliver results that help create high performance. With in-depth specialist knowledge in business, industry, technical and functional areas, this team designs, builds and delivers high-value solutions that help clients move forward in every part of their business, from strategic planning to day-to-day operations. The ability to integrate all Accenture's workforces as required is key to our success in delivering effective solutions for our clients. See also Management Consulting and Accenture Technology Consulting. Find out more.

Consulting Projects
Consulting projects generally take place at a client site, led by consultants skilled at collaborating with people from different areas within Accenture to deliver forward-thinking solutions. Consultants typically travel extensively and may work for a variety of clients.

Continuous Learning
An initiative to create a supportive environment where risks are taken and lessons are learned; where learning is collective and individual, as well as rapid. Continuous learning focuses on possibility thinking, innovation and excellence.

Copyright
Protects work of human authorship (including software, brochures and points of view); copyrights cover the manner in which the ideas are expressed, not the ideas themselves.

Core Technologies
A group focusing on the technologies for building IT systems, such as network technologies, security and operations engineering.

Core Values
Accenture's six core values represent our fundamental beliefs as an organization and guide the way we work with clients and each other. By consistently demonstrating our core values through our actions, we build trust in our working relationships. Our core values represent the way we bring Accenture to life:

• Client Value Creation
• One Global Network
• Integrity
• Stewardship
• Best People
• Respect for the Individual

Corporate Citizenship
Being a good corporate citizen means taking an active responsibility for one’s actions and behavior. This could involve supporting the local community and charities, helping to reduce any negative impact on the environment, treating the workforce with respect and trading ethically. Accenture's corporate citizenship activities seek to maximize employee involvement with the ultimate goal being to embed social responsibility in Accenture’s culture at a global and local level, using its core competencies in the giving of time and of financial donations. Accenture takes its role a good corporate citizen seriously. Find out more.

Corporate Functions
Managing and operating Accenture's internal business operations or back office, these functions support client teams in a wide variety of areas such as finance, human resources, IT, legal and marketing. The workforce performing these corporate functions is called the enterprise workforce.

Customer Relationship Management (CRM)
Accenture’s CRM group helps clients acquire, develop and retain more customers, increase the value of their customer relationships and enhance the economic value of their brands. Find out more.