Many of our outsourcing engagements involve handling calls and queries from employees in our clients’ organizations. Accenture provides our clients and their employees with fast, reliable service particularly in HR and IT. In the HR area, you are likely to deal with queries that range from questions about pensions or contracts to inquiries from potential recruits. IT help desk support is equally essential, and in this role, you would be fielding urgent calls concerning hardware and software problems. In addition, we also have customer contact teams handling inbound and outbound telemarketing calls for clients looking to achieve high performance through world-class customer relationship management.

No company can achieve high performance without sound financial management. Accenture provides financial management services that help clients streamline their finance and accounting processes, and improve working capital and cash flow. You could work in one of many finance roles, from processing purchase orders and supplier invoices to issuing sales invoices and payroll slips. Or you could be involved in collecting cash and performing bank reconciliations. You may also have the opportunity to deliver industry-specific services such as passenger revenue accounting for railway and airline operators or oil industry pipeline accounting.

Most high-performance businesses attribute their success to their employees, but they must nurture their people to get the best out of them. Accenture covers the entire employee life cycle – from attracting potential applicants, managing their performance and rewarding their hard work to assisting them with their post-employment needs. So there are opportunities to work in one of a range of roles, from filling vacancies and issuing contracts to handling promotions and misconduct cases, conducting accident investigations, processing medical referrals and litigation claims, recording pay changes and time reports, and managing pensions.

We help our clients improve the productivity and performance of their employees through Accenture Learning BPO Services. You could find yourself creating and sourcing content for training programs or setting up delivery channels that could include formal classroom training or personalized online training modules. You might be involved in monitoring employee take-up of those training programs and assessing results. Alternatively, you could work on our performance simulations—programs that put the learner in a simulated work environment to get job experience and become more effective in areas such as sales, call centers, and financial and risk management.

Managing outside suppliers is a time-consuming activity for any organization. Because of our size and scale, Accenture can help clients source better products and services at reduced costs and to connect with a larger base of suppliers. You could help build systems to make the whole procurement process simple and help ensure compliance with preferred suppliers. Alternatively, you might be involved in monitoring supplier performance and managing procurement contracts to achieve significant savings for our clients.

Find out more about Customer Contact Outsourcing

Find out more about Finance and Accounting Outsourcing

Find out more about HR Outsourcing

Find out more about Learning Outsourcing

Find out more about Procurement Outsourcing