More than one-third of Accenture’s global workforce works on outsourcing engagements. In the Nordics, we deliver service to more than 60 outsourcing clients through a dedicated team of people who form our Services workforce.
The services Accenture provides include maintaining and improving key functional and technical business processes for clients. Outsourcing builds long-term relationships with clients. We go beyond maintaining key business functions, striving to optimize them and help our clients achieve high performance.
Work is varied for Accenture Outsourcing people. They could work long term at a client location, in an Accenture Delivery Center or at an Accenture office. They will engage with consultants and technologists to design, manage and implement the day-to-day activities associated with our client’s key business functions. Some positions are customer-facing. Others aren’t. Some assignments are highly customized and every work day is different; others involve more predictable tasks. In any case, we work to deliver value and higher levels of business performance to our clients.
Accenture Outsourcing provides the management and provision of our clients’ business operations and employs professionals within a variety of skill areas, such as:
We employ people with a wide range of technical skills in the key areas of application outsourcing and infrastructure outsourcing. IT services we provide include:
Accenture provides financial management services that help clients streamline their finance and accounting processes, improve working capital and cash flow.
Customer service and support: Many of our outsourcing engagements involve handling calls and queries from employees in our clients’ organizations, particularly in connection with IT and HR
Customer contact services: In addition to customer support roles, we also have customer contact teams, handling inbound and outbound telemarketing calls for clients looking to achieve high performance through world-class customer relationship management.
Learn more about Accenture’s outsourcing business in Norway.
Find out more about the outsourcing career path.
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