We find ways to help our clients to become more successful in every part of their business from strategic planning to day-to-day operations. This includes working with them to identify and enter new markets, increase revenues in existing markets and deliver their products and services more effectively and efficiently. The continued future of Singapore-based Neptune Orient Lines (NOL) as a high-performance business rests upon increased attention to its core capabilities of global transportation and supply chain management. The company's outsourcing objectives are to reduce non-core expenses and to access best-of-breed finance and accounting practices. To that end, more than 200 Accenture employees — chosen for language skills, multicultural experience and customer service orientation — support NOL around the clock and throughout the world in 19 languages. Accenture and The Siam Cement Group, Thailand’s largest industrial conglomerate, launched IT One, a joint venture designed to align Siam Cement's information technology with its business needs in a cost-effective way. DexMedia, the largest private Yellow Pages directory company in North America, looked to Accenture to design, build, test, implement and support the rollout of finance and human resources processes and systems through multiple PeopleSoft applications. Avaya, a global supplier of voice communications systems, introduces hundreds of new products each year. Yet, their geographically fragmented internal learning organisation was poorly positioned to meet the training needs associated with the introductions. In a multi-year outsourcing agreement, Accenture assumed management of Avaya University and is now responsible for over 1,800 products, technical and business courses for over 50,000 Avaya employees, customers and channel partners in more than 90 countries.